Tomi Tours - Terms & Conditions 

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Health and Safety Policy

The safety of our clients and staff is our highest priority.

Limitations 

Passengers: A maximum of four passengers can travel in one of our cars at any one time.

Age: Children need to be accompanied by an adult in order to travel. It is the responsibility of the driver to ensure that passengers under 14 years of age wear a seatbelt. Passengers over 14 years of age are responsible for their own seatbelt.

Height: There is no formal legal height limit to travel in our cars.

Weight: The max weight we can carry in our cars is 425kg (66st / 937lbs) total, including all passengers and luggage. This works out as a max average of 106kg per person (16.7st / 233lbs).

We reserve the right to refuse entry to anyone wishing to travel in our vehicles. Reasons for refusal can include but are not limited to: not holding a valid booking, exceeding the above vehicle limitations, drunk or abusive behavior, material damage to the vehicle.

In Car Safety

• Exercise caution when getting in and out of the car, especially when entering the rear of the vehicle – the cars are small! Ensure passengers exit the rear one leg at a time and offer a helping hand if needed.

• Keep hands and feet away from the doors and windows at all times.

• Please ensure that seatbelts are worn at all times and secured before the vehicle starts moving.

 External Safety

• Stay safe at all times. Panama City is busy! When crossing the road, it is imperative to remain vigilant for pedestrians, cyclists, motor bikes, buses, cars, vans and lorries and any other hazards.

 

Breakdowns

In the unlikely event of a breakdown the driver will suspend the tour when it is safe to do so. The driver will call the office and arrange for another car to continue the tour (subject to availability); the turnaround time for this is usually 30 minutes. Passengers will be escorted from the side of the road to a safe area to wait. Should we not be able to provide a replacement car for the client within 30 minutes, the remainder of the tour will be rescheduled. All our cars have fleet breakdown cover. Their average callout time is 45 minutes.  Should no replacement be available, we will refund the outstanding percentage of the tour without question.

Fire Safety Procedure

Although we have never experienced a fire, it is important to know what to do should one occur:

1. Exit the vehicle and help others to exit the vehicle.

2. When everyone is safely out of the car and away from the vehicle the emergency services will be contacted.

3. A fire extinguisher can be found between the front passenger seat and front passenger door should you require it.

First Aid

A small / basic First Aid kit can be found in the front passenger footwell of each car should the need arise. We have a comprehensive First Aid Kit at our depot. Our drivers are not trained to administer First Aid so any help the client seeks from the driver directly is done so at their own risk.

 

Our Cars

Our cars are from the 1970s. We take great pride in maintaining our fleet of classic cars to the highest possible standards. The cars undergo daily, weekly, monthly, bi-annual and annual checks and services.

Every time the car is taken out the driver must check the tire tread level, brake lights, head lights, indicators, hazard warning lights, horn and seat belts to make sure all are in perfect working order.

Every week the following items are checked and maintained accordingly: Oil level, brake fluid level, clutch fluid level, tyre tread level, indicators, head lights, hazard warning lights, brake lights, reversing light, and horn.

Every six months all cars undergo a full service. Typically, we change the air filters, oil, oil filter, spark plugs, radiator hoses, ball joints and a full. Parts pre-emptively replaced before failure to reduce the possibility of breakdowns. This means we have some of the most well maintained and safest classic cars on the road today.

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Terms and Conditions of Services

We require the following information from all customers, agents, resellers, third-party bookers and intermediaries in order to carry out our service successfully:

Booking agent name (if applicable), Booking agent number (if applicable), Booking agent email (if applicable), Client name, Client email, Client number, Client Hotel, Pick up date, Pick up time, Pick up location (within agreed central Panama City limits), Service booked.

Any issues/ refunds arising as a direct result of a lack of the above information shall be the responsibility of the agent, customer or booker, not Tomi Tours S.A.

Once a booking is made, any amendments to that booking must be clearly identified and conveyed in writing via email at least three days prior to the service date. We will send written confirmation of this change back in writing.

Departure times can vary by up to 20 minutes. If we are running late because of an unforeseen circumstance, we will call the customer to make them aware so please ensure that a valid mobile telephone number is supplied when booking.

If a client is late to arrive at the arranged pick-up point, the driver will wait up to 30 minutes before the appointment is automatically canceled. Please note no refund will be given in these circumstances.

All services require a credit/debit card or paid invoice to secure the booking. See Terms and Conditions of Cancellation for details on how to amend or cancel your booking. Confirmation of a booking marks a contractual agreement between Tomi Tours S.A and the customer that Tomi Tours S.A will deliver the service at the time and date specified or give reasonable notice of cancellation along with the return of any outstanding fees paid.

Tomi Tours S.A cannot be held responsible for traffic jams, delays, irregularities in scheduling, bad weather or the loss or theft of personal objects. If a tour is interrupted at the request of the client, the client will not be entitled to any reimbursement.

• All booking must be pre-booked in advance. For booking within the next 48hrs – please call for availability

• Maximum 4 passengers per car. Tours operational daily 6:00 am – 11:00pm. 

• Films, Photo Shoots, Props and Corporate Hire: Should a member of the hiring crew need to drive the vehicle, it is the responsibility of the hire to provide adequate insurance. Tomi Tours S.A cannot be held responsible for damages. Any damages incurred during the time of hiring will be invoiced retrospectively.

Wedding Chauffeur Service

The service consists of one journey from a chosen location to the chosen venue, and one further journey from the venue to a secondary chosen location. We will deliver the cars to any venue within central Panama City, free of charge. Venues outside of this parameter will be quotable on a job by job basis.

Terms and Conditions of Cancellation

• 1-2 cars: Cancellations made within 3 days (72hrs) or less are non-refundable*

• Bookings are non-transferable to another date or time with less than 3 days (72hrs) notice.

*Refunds within 3 days (72hrs) of the scheduled event time are sometimes possible in extenuating circumstances such as, severe weather or delayed flights and are at the discretion of the management at the time, we are reasonable people!

Complaints

In the unlikely event that you are unhappy with any of the services Tomi Tours  S.A provides, claims must be made in writing to the address below, no more than 30 days after the date of your tour.

Tomi Tours S.A

Plaza de la Independencia, Casco Viejo, Ciudad de Panamá

San Felipe

Ciudad de Panama 

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Legal Disclaimer

Tomi Tours S.A. was registered in Panama in 2022 at Plaza de la Independencia, Casco Viejo, Ciudad de Panamá San Felipe, RUC Number 15566178500202018. We hold the intellectual property rights to all text and images on the website. Copyright © 2023 TOMI TOURS S.A. All rights reserved. TOMI TOURS S.A is a registered Trade Mark. Anyone found operating under this name without written permission from TOMI TOURS S.A with the relevant director’s signature, will be prosecuted for Copyright Infringement.

Tomi Tours S.A is a licensed Panamanian Travel Agency, licensed by the Autoridad de Turismo de Panama  (Licencia Tipo A) and our VW Safari is approved for tours in Panama.

Contributing to a Robust Local Economy

We are not Uber. We do not have offshore accounts that we use as tax havens. Small & medium sized Enterprises are the lifeblood of the Panamanian economy. The more we grow the more tax we pay. ITBMS, Corporation Tax, Employee Contributions, Employer Contributions and many more all contribute to topping up the chancellor’s pot. Your money allows us to pay our staff well above minimum wage, run a business within Panama and buy goods and services locally. This all helps reduce government spending and keeps us in a strong position within the world’s economy, so thanks!

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Sustainability Promise

We are making our journeys carbon neutral by supporting the reforestation efforts of the Eco Venao Project to create new native woodland each year. Eco Venao is set within a 140 hectare (346 acre) reforestation project. As dry tropical forests (the original native ecosystem) are now the rarest of the major tropical forest ecosystems Eco Venao is dedicated to restoring this invaluable habitat. The Eco Venao project was first assisted by PROREINA, a research, education and outreach program led by the Smithsonian Tropical Research Institute and Yale School of Forestry. You can enjoy your City Safari tour safe in the knowledge that by buying our product, you are supporting efforts to reduce global warming. We recommend a visit to Eco Venao to see the reforestation work in action! 

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Charity Work

We are incredibly passionate about our product and feel that people from all walks of life should be able to experience it. That is why every month we choose a local school, charity, shelter, or non-profit organization to offer our services free of charge to less fortunate/disabled children from all over Panama. If you would like to be added to our list then please contact us. 

Anti Slavery Policy

Tomi Tours S.A will not tolerate the use of child labor. Our suppliers and partners must engage workers whose age is greater than the minimum age to work in the country where work is performed. Furthermore, workers under the age of 18 must not perform hazardous work. 

Our Partners must be committed to ensuring that there is no modern-day slavery or human trafficking of any kind in their business or supply chains. Their anti-slavery policy must reflect their commitment to act ethically and with integrity in all of their business relationships and ensure they implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place in any part of their supply chain. 

Environmental Policy

Tomi Tours S.A are committed to running our company ethically, as sustainably as possible, resulting in as little detrimental impact on the planet as possible.

At Tomi Tours, we are committed to supporting and protecting our environment. As part of our sustainability efforts, we are currently in the process of electrifying our fleet to reduce emissions and operate in a more eco-friendly manner.

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Our goal is to provide unforgettable experiences while minimizing our environmental impact and contributing to a cleaner, greener Panama for future generations.